I know this is not an issue that can affect many forum members, thanks to the UIGEA, but nevertheless .... I had a shock recently when I discovered that, after not playing at GameAccount for about three months, nearly £400 had been deducted from my balance, described as an 'inactivity fine'. [I only found out by logging on; there wasn't even an email to tell me this had been done.] It turns out that various bonuses, accrued over the years, were awarded as 'site credit', and this never gets used up so long as you have any real money remaining in your account. That is, you need to withdraw all your real cash (or lose it, I suppose) before you can gain access to your site credit. Having 'not used it', it was taken away. After complaining, I was able to get the £400 back (though I had to be fairly persistent about it). Looking at the T&C's, it would appear that 'Site Credit' is not the only issue here. My account was presumably considered 'dormant', and on its way to being 'abandoned'.
"donated to charity", that's a good one. Thanks for telling. It's been a while without an exciting bj tournament there. It seems they put their efforts on backgammon...
Well, I can see why they'd want to have a way to eventually eliminate unused accounts, but it seems they weren't exactly upfront about it. Hiding those disclosures deep within the rules is mighty sneaky, and not indicative of a company which is truly interested in good customer service. In addition, they should have procedures in place to attempt notification of the account owners when they're about to cross that 90-day threshold. Sounds like yet another shady online gaming website.
