Jumping Jacks $50,000 Blackjack Tournament - Westgate Las Vegas - Las Vegas, NV

OOPS. Obviously I didn't know about that change. Thanks for the update!

 

Based on my impression of Westgate on my last trip, I am almost confident that their plan is to notify guests of tournament cancellation as they check at the front desk.

 

Wow, that's not right!!! Has anyone actually been notified yet? I found out from Jonny 21 via Billy C, but nothing from Westgate yet.

 

I just called Westgate today. I got no excuse and no remorse in regard to the cancelled tournament. As of today, I hadn't received a call letting me know of cancellation and no refund. I asked if they intended to inform folks and the guy said he thought they were supposed to..... I don't know when, it's been cancelled for three weeks. He said it might take up to 2-4 weeks for credit to appear on my card. I would recommend calling them to get credit for cancelled tourney as they are dragging their feet.

 

It's a classic case of the left hand not knowing what the right hand is doing. On the same day that one of their people told me it was cancelled, another member of this site was assured that it was still going to happen. Terrible customer relations by Westgate!

 

To the pros reply. Speculate all. You go to check in unaware of the cancellation. What do they offer you for your $279.00. They are promoting $35 a night stays with(of course) not so obvious $22 a night resort fee.

 

My speculation. They will refund a portion (for the tournament) upon check in and a semi-sincere apology.

 

Professional,

If you payed with a credit card simply deny all charges via a call to your CC bank. There's no reason to settle for a partial or portion refund at check-in, your entry payment included comped lodging according to your posts. When the event was canceled the lodging cost charged should also be canceled and refunded.

If you buy a shirt from Macy's online and it's out of stock and the order canceled, you'd certainly bitch about paying shipping costs for the non-shipped shirt.

Your payment included the complete package (tournament entry and lodging), why would you settle for a partial (portion) refund and a semi-sincere apology?

 

I got my refund this past week. I'm guessing the only way you do is if you call and request it. That's complete garbage if they don't call everyone ahead of time and let them know the tourney is cancelled. This should have happened within days of making the decision to cancel.
Bait and switch is right Monkey....